.:: Refund and Return Policy ::.

Our Returns Policy is in addition to your statutory rights and outlines our commitment to you to ensure you are satisfied with your shopping experience with us, either in store or online.

Return an item:

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision.

In order to obtain a refund, exchange or to repair a product that you purchased from us, you must have clear proof of purchase - typically a receipt.

Please be aware that if a product is to be returned, the buyer is responsible for paying for the return shipment. Please note we will not accept return or issue a refund, if the goods arrived to you later than you'd expect.

To claim under a Warranty or a consumer guarantee, you must return the product for repair/inspection to the store of purchase, and pay for the associated costs. We can arrange a replacement after the item has been returned or store credit to the equivalent value of the returned product in current condition.

Faulty or Damaged Product

Once proof of purchase has been established, if the product fault can safely and clearly be determined, we will offer you a refund, repair or exchange.

Where the product fault is difficult to determine by a store representative, we will need to consult with the manufacturer or repair agent to determine the fault and resolution.

A timeline will be outlined to you to complete the process depending on the supplier location and availability of required parts. Please be aware that some of our goods are sourced offshore and may require in excess of 10 weeks to source a replacement part or product.

Unfortunately, A2Z Furniture cannot offer a refund or exchange where the product has sustained damage due to inappropriate use, whether that has been identified by a sales representative, the product manufacturer or repair agent. If the product does not match its advertised description, of purchase/delivery will provide you with either a refund or source a new (if available) or similar product purchased.

Change of Mind

Please choose carefully. The majority of our items (including without limitation, sleep surface beds and furniture) cannot be resold for health or hygiene reasons once unwrapped or furniture orders have been placed to meet your specific order. Due to this reason we do not normally give refunds or offer exchanges or credits if you simply change your mind or make a wrong decision.

A2Z Furniture may, in its absolute discretion offer you a refund, exchange or credit if you simply change your mind or make a wrong decision if:

o you have clear proof of purchase, typically a receipt; o the product and packaging is in its original condition (including manuals and accessories); o the product has not been used or soiled; and

Cancelling an order:

A cancellation fee of 20% is applicable on the total price. You may not incur a cancellation fee if the goods are delivered damaged or if us are not entitled to charge a cancellation fee under any relevant legislation. It is your responsibility to inform us, if any change of address or contact details.

Please note:

If a refund is granted, we will refund the original purchase price in the form of the previous method of payment indicated on the receipt (if possible) minus any delivery charges and/or cancellation charges.